Franklin

Service level agreements : measuring cost and quality in service relationships / Andrew Hiles.

Author/Creator:
Hiles, Andrew.
Edition:
1st ed.
Publication:
London ; New York : Chapman & Hall, 1993.
Format/Description:
Book
126 p. : ill. ; 26 cm.
Subjects:
Service-level agreements.
Total quality management.
Service industries -- Quality control.
Service industries -- Cost control.
Notes:
Includes bibliographical references (p. [123]-124) and index.
ISBN:
0412542404 (acid-free paper)
OCLC:
27974501
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