Service level agreements : measuring cost and quality in service relationships / Andrew Hiles.

Author/Creator:

Hiles, Andrew.

Edition:

1st ed.

Publication:

London ; New York : Chapman & Hall, 1993.

Format/Description:

Book
126 p. : ill. ; 26 cm.

Subjects:

Service-level agreements.
Total quality management.
Service industries -- Quality control.
Service industries -- Cost control.

Notes:

Includes bibliographical references (p. [123]-124) and index.

ISBN:

0412542404 (acid-free paper)

OCLC:

27974501

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