Franklin

The quest for quality : prescriptions for achieving excellence / Phillip S. Wexler, W.A. (Bill) Adams, and Emil Bohn.

Author/Creator:
Wexler, Phillip S.
Other Title:
Quest for quality : prescriptions for achieving service excellence
Publication:
New York : St. Martin's Griffin, 1996.
Format/Description:
Book
xiv, 344 p. : ill. ; 24 cm.
Subjects:
Customer services -- Quality control.
Notes:
Includes bibliographical references (p. 339) and index.
Contributor:
Adams, W. A. (Bill)
Bohn, Emil.
ISBN:
0312141300
OCLC:
33132042
Loading...
Location Notes Your Loan Policy
Description Status Barcode Your Loan Policy