Franklin

Quality management in hospitality : best practice in action / edited by Andrew Lockwood, Michael Baker and Andrew Ghillyer.

Publication:
London : Cassell, 1996.
Format/Description:
Book
vii, 167 p. : ill. ; 25 cm.
Subjects:
Hospitality industry -- Great Britain -- Management.
Total quality management -- Hospitality industry.
Notes:
Includes bibliographical references and index.
Contributor:
Lockwood, Andrew.
Baker, Michael.
Ghillyer, Andrew.
ISBN:
0304334863
0304334855 (pbk.)
OCLC:
35821941
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