Franklin

The customer comes second : and other secrets of exceptional service / Hal F. Rosenbluth and Diane McFerrin Peters.

Author/Creator:
Rosenbluth, Hal F.
Publication:
New York : Quill/William Morrow, c1992.
Format/Description:
Book
240 p. ; 21 cm.
Status/Location:
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Details

Subjects:
Travel agents -- Management.
Notes:
Includes bibliographical references (p. 233-234) and index.
Contributor:
Peters, Diane McFerrin.
ISBN:
0688114660 :
0688132464 (paperback)
OCLC:
24952183