Franklin

MLA

Rosenbluth, Hal F, and Diane McFerrin Peters. The Customer Comes Second : and Other Secrets of Exceptional Service. New York: Quill/William Morrow, 1992.

APA

Rosenbluth, H. F, & Peters, D. McFerrin. (1992). The customer comes second : and other secrets of exceptional service. New York: Quill/William Morrow.

Chicago

Rosenbluth, Hal F., and Diane McFerrin Peters. The Customer Comes Second: And Other Secrets of Exceptional Service. New York: Quill/William Morrow, 1992.