Franklin

Customer driven healthcare : QFD for process improvement and cost reduction / Ed Chaplin, John Terninko.

Author/Creator:
Chaplin, Ed, 1945-
Publication:
Milwaukee, Wis. : ASQ Quality Press, c2000.
Format/Description:
Book
xvi, 316 p. : ill. ; 27 cm.
Subjects:
Medical care -- United States -- Quality control.
Quality function deployment.
Medical care -- United States -- Cost effectiveness.
Medical care -- United States -- Cost control.
Medical subjects:
Quality Assurance, Health Care -- United States.
Community Participation -- United States.
Cost Control -- United States.
Patient Satisfaction -- United States.
Notes:
Includes bibliographical references (p. 305-307) and index.
Contributor:
Terninko, John.
ISBN:
0873894715 (alk. paper)
OCLC:
42866144
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