Predictable surprises : the disasters you should have seen coming, and how to prevent them / Max H. Bazerman, Michael D. Watkins.

Author/Creator:

Bazerman, Max H.

Publication:

Boston : Harvard Business School Press, c2004.

Series:

Leadership for the common good

Format/Description:

Book
xiv, 317 p. : ill., map ; 24 cm.

Subjects:

Emergency management.

Contents:

What is a predictable surprise? A preview
pt. 1. Prototypes of predictable surprises. September 11: the costs of ignoring a predictable surprise
The collapse of Enron and the failure of auditor independence
pt. 2. Why don't we act on what we know? Cognitive roots: the role of human biases
Organizational roots: the role of institutional failures
Political roots: the role of special-interest groups
pt. 3. Preventing predictable surprises. Recognition: identifying emerging threats earlier
Prioritization: focusing on the right problems
Mobilization: building support for preventative action
Future predictable surprises.

Notes:

Includes bibliographical references (p. 299-300) and index.

Contributor:

Watkins, Michael, 1956-

ISBN:

1591391784 (alk. paper)

OCLC:

56085820

Online:

Table of contents
http://www.loc.gov/catdir/toc/ecip0420/2004017441.html

Loading...