Transforming government and empowering communities : the Sri lankan experience with e-development / Nagy K. Hanna.

Hanna, Nagy.
Washington D.C. : World Bank, c2008.
xx, 272 p. : ill. ; 23 cm.
Information technology -- Economic aspects -- Sri Lanka.
Communication in economic development -- Sri Lanka.
Telecommunication -- Sri Lanka.
Sri Lanka -- Economic policy.
Internet in public administration -- Sri Lanka.
Acronyms and abbreviations
E-development as a holistic vision
The eSri Lanka program
Learning from eSri Lanka
Developing e-leadership institutions
An institutional innovation in e-leadership: the ICT Agency of Sri lanka
The institutional model
Evolution of the authorizing environment and governance model
Paths to sustainability
Core competencies
A learning organization
Role of aid agencies
Lessons and conclusions
Annex 2.1 The ICT agency in search of a corporate identity
Annex 2.2 The ICT policy framework & the organizational structure of the ICT agency
Annex 2.3 Internal and external risks facing the ICT agency at inception
Managing results
Objectives of monitoring and evaluation for eSri Lanka
Framework for monitoring and evaluation
Arrangements for monitoring and evaluation
Emerging lessons
Annex 3.1 Results framework for monitoring and evaluation
Outcome indicator
ICT human resource development and industry promotion
Transforming government
Best practices and options for planning and implementing e-government
Approaches to planning e-government
Implementation of e-government: four phases
Leadership, partnership, and change management
Providing leadership, building partnerships
Conclusions and implications
Readiness for e-government: a historical perspective
History of e-government in Sri Lanka
Analysis of the situation
Findings and recommendations
A vision of e-government
Motivations and aspirations
Challenges to realizing the vision
Lessons learned: a postscript
A strategy for e-government: initial priorities and lessons
Planning for e-services
Building e-governance
Implementation agenda
Early experience and lessons
Annex 7.1 Criteria for determining impact & feasibility of offering services online
Determining impact
Determining feasibility
Empowering communities
Innovation in ICT use for poverty reduction
Bottom-up planning and participatory development
Serving the bottom of the pyramid
The user innovation revolution
Demand-driven ICT-enabled development
Financing ICT innovation: lessons from InfoDev
Conditions for ensuring impact by small grants
Strategies for soliciting and funding good proposals
Evaluating proposals and making funding decisions
Good practices in managing a small-grant program
E-society: design and early experience
Overview of the fund
Practices in soliciting and funding proposals
Arrangements for implementation and monitoring
Early operation and lessons learned
Key lessons of eSri Lanka
Designing and implementing a holistic framework for e-development
Developing e-leadership institutions
Transforming government
Empowering communities
Appendix 1 Main program components of eSri Lanka
ICT policy, leadership, and institutional development program
Information infrastructure program
Reengineering government program
ICT human resource capacity-building program
ICT investment and private sector development program
E-society program
Appendix 2 Selected indicators for Sri Lanka and comparators
About the author.
Includes bibliographical references and index.
Includes bibliographical references (p. 195-209) and index.
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