Franklin

Helping client-facing professionals succeed in professional services firms by learning through knowledge transfer [electronic resource].

Author/Creator:
McHugh, Judy B.
Format/Description:
Book
265 p.
Subjects:
Business Education
Adult education
Local subjects:
0516
0688
Penn dissertations -- Education.
Education -- Penn dissertations.
Work-based Learning Leadership -- Penn dissertations.
System Details:
Mode of access: World Wide Web.
Summary:
This qualitative study takes a case study approach to exploring knowledge transfer among client-facing professionals in professional services firms. The literature review focuses on knowledge, adult learning theory, knowledge transfer, organizational learning, and measurement processes. Data were collected through interviews, surveys, and focus groups with client-facing professionals and firm leaders. Findings include: (a) defined tacit knowledge sets for role success, (b) tacit knowledge transfer approaches, (c) hiring and on-boarding insights, (d) firm leadership and culture impacts, and (e) the importance of evaluating, measuring, and rewarding knowledge transfer. Implications for practice are the need for organizational consensus on key knowledge sets; on-boarding and development plans; self-directing, client-facing professionals; a structure that encourages knowledge transfer; leaders as role models; and measurement processes. The impact on theory and areas for future research are also discussed.
Notes:
Thesis (Ed.D. in Education) -- University of Pennsylvania, 2009.
Source: Dissertation Abstracts International, Volume: 70-08, Section: A, page: 2847.
Adviser: Sharon Ravitch.
Local notes:
School code: 0175.
Contributor:
Ravitch, Sharon, advisor
University of Pennsylvania.
Contained In:
Dissertation Abstracts International 70-08A.
ISBN:
9781109341065
Access Restriction:
Restricted for use by site license.
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