Franklin

Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.

Author/Creator:
VanDuinkerken, Wyoma author.
Publication:
Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Format/Description:
Book
xvii, 167 pages : illustrations ; 23 cm
Status/Location:
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Details

Subjects:
Public services (Libraries).
Library personnel management.
Leadership.
Customer relations.
Summary:
The authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies.
Contents:
Leadership theories : traditional and transformational
Service leadership and its paradigm in libraries
Conscientiousness as the foundation
Building rapport
Balancing encouragement and accountability
Innovation and evolving service
Strategic planning : the practice of innovation and strategic thinking
Sustaining service as a value
Formalizing service leadership in libraries : embedding processes and policies
Service leadership in libraries.
Notes:
Includes bibliographical references (pages 153-161) and index.
Contributor:
Kaspar, Wendi Arant, author.
ISBN:
9780838913123 (print : alk. paper)
0838913121 (print : alk. paper)
OCLC:
903473493