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Hurricanes Gustav and Ike disaster assistance [electronic resource] : FEMA strengthened its fraud prevention controls, but customer service needs improvement : report to Congressional committees.

Author/Creator:
United States. Government Accountability Office.
Other Title:
Hurricanes Gustav and Ike disaster assistance : Federal Emergency Management Agency strengthened its fraud prevention controls, but customer service needs improvement
FEMA strengthened its fraud prevention controls, but customer service needs improvement
Publication:
[Washington, D.C.] : U.S. Govt. Accountability Office, [2009]
Format/Description:
Government document
Book
1 online resource (i, 21 p. :) illustrations, digital, PDF file.
Subjects:
United States. Federal Emergency Management Agency -- Customer services -- Evaluation.
Fraud investigation -- United States.
Emergency management -- United States -- Evaluation.
Hurricane Gustav, 2008.
Hurricane Ike, 2008.
Summary:
GAO conducted undercover tests of the the Individuals and Households Program process during the response to Hurricanes Gustav and Ike. This report discusses (1) whether FEMA's fraud controls have improved since Katrina and Rita and (2) issues GAO identified related to the customer service that FEMA provided.
Contents:
Background
FEMA has significantly improved fraud prevention controls over disaster assistance, but weaknesses still exist
Some disaster victims had difficulty registering for assistance
Conclusions.
Notes:
Record is based on bibliographic data in ProQuest U.S. Congressional Research Digital Collection. Reuse except for individual research requires license from ProQuest, LLC.
Includes bibliographical references.
Electronic reproduction. [Bethesda, Md.] : ProQuest, 2004. digital, PDF file. ProQuest U.S. Congressional Research Digital Collection. Mode of access: World Wide Web via ProQuest website.
Other format:
Print version: United States. Government Accountability Office. Hurricanes Gustav and Ike disaster assistance
Microfiche version: United States. Government Accountability Office. Hurricanes Gustav and Ike disaster assistance. CIS 2009 J942-496
Access Restriction:
Restricted for use by site license.
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