Putting citizens first : engagement in policy and service delivery for the 21st century / Evert A. Lindquist, Sam Vincent and John Wanna (eds.).

Canberra : ANU E Press, [2013]
1 online resource (220 p.)
Australia and New Zealand School of Government (ANZSOG)
Australia and New Zealand School of Government (ANZSOG)

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Other records:
Public administration -- Citizen participation.
Public administration -- Technological innovations.
Electronic books.
This book explores the ways in which governments are putting citizens first in their policy-making endeavours.
Preliminary pages; Foreword; Contributors; 1. Putting Citizens First: Engagement in policy and service delivery for the 21st century; Part I. Setting the Scene: The evolving landscape for citizen engagement; 2. Engaging Citizens: Can Westminster coexist with meaningful citizen-centric engagement?; 3. Beyond New Public Management: Will governments let citizens and communities determine policy choices and service mixes?; 4. Citizens and Governments: Getting closer or further apart?; Part II. Drivers for Change: Innovations in citizen-centric governance
5. Engaging Citizens in Policy Innovation: Benefiting public policy from the design inputs of citizens and stakeholders as 'experts'6. Engaging Citizens in Co-producing Service Outcomes; 7. Citizens, Customers, Clients or Unwilling Clients? Different and effective strategies for citizen-centric delivery; 8. Measuring Citizen Feedback and Gauging Citizen Satisfaction; 9. Information Technology and New Media as Tools of Engagement; Part III. Case Studies: Land management and Indigenous empowerment
10. From Little Things, Big Things Grow: The rise of Landcare and citizen-orientated land management in Victoria11. Volunteers as Agents of Co-production: The example of NSW State Reserves; 12. Indigenous Empowerment in Land Management; 13. Improving Indigenous Access: Three practitioner perspectives on citizen engagement; Part IV. Case Studies: Fostering community engagement and connectedness; 14. Singapore's Social Safety Net and Human Service Provisions; 15. Challenges in Engaging Citizens as Partners in the Community Sector; 16. Challenges in Engaging Citizens as Partners in Housing
17. Building Citizen Feedback into Program Redesign18. New Ways of Engaging Citizens in Service Delivery; 19. Dilemmas of Engagement: Seriously empowering our community; 20. Volunteers as Agents of Co-productio; Part V. Case Studies: Engaging with information technology and new media; 21. Informing Tax Policy Legislation: Thinking differently about consultation processes; 22. Inland Revenue New Zealand: From hosting consultations to managing conversations
Description based upon print version of record.
Description based on online resource; title from PDF title page (ebrary, viewed July 19, 2016).
Lindquist, Evert A., editor.
Vincent, Sam, editor.
Wanna, John, editor.