Consumer participation in infrastructure regulation [electronic resource] : evidence from the East Asia and Pacific region / Elisa Muzzini.
- Washington, DC : World Bank, 2005.
- World Bank working paper ; no. 66.
World Bank working paper ; no. 66
1 online resource (64 p.)
- Consumer protection -- East Asia.
Consumer protection -- Pacific Area.
Infrastructure (Economics) -- East Asia.
Infrastructure (Economics) -- Pacific Area.
- Electronic books.
- Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing in
- Contents; Foreword; Acknowledgments; 1. Introduction; List of Boxes; 2. Institutional Requirements for Effective Consumer Participation; List of Tables; List of Figures; 3. Performing Regulatory Functions vis-à-vis Consumers; 4. Contracting Out Regulatory Functions vis-à-vis Consumers; 5. Involving the Poor in the Regulatory Process; 6. Conclusions; Appendixes; References
- Description based upon print version of record.
Includes bibliographical references.
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