Sharing expertise [electronic resource] : beyond knowledge management / edited by Mark S. Ackerman, Volkmar Pipek, and Volker Wulf.
- Other records:
- Cambridge, Mass. : MIT Press, c2003.
1 online resource (438 p.)
- Knowledge management.
Organizational learning -- Management.
Information technology -- Management.
- Electronic books.
- An overview of expertise sharing, an approach to knowledge management that emphasizes the human components of knowledge work in addition to information storage and retrieval. The field of knowledge management focuses on how organizations can most effectively store, manage, retrieve, and enlarge their intellectual properties. The repository view of knowledge management emphasizes the gathering, providing, and filtering of explicit knowledge. The information in a repository has the advantage of being easily transferable and reusable. But it is not easy to use decontextualized information, and users often need access to human experts. This book describes a more recent approach to knowledge management, which the authors call "expertise sharing." Expertise sharing emphasizes the human aspects--cognitive, social, cultural, and organizational--of knowledge management, in addition to information storage and retrieval. Rather than focusing on the management level of an organization, expertise sharing focuses on the self-organized activities of the organization's members. The book addresses the concerns of both researchers and practitioners, describing current literature and research as well as offering information on implementing systems. It consists of three parts: an introduction to knowledge sharing in large organizations; empirical studies of expertise sharing in different types of settings; and detailed descriptions of computer systems that can route queries, assemble people and work, and augment naturally occurring social networks within organizations.
- Contents; Preface; Acknowledgments; I - Overview and Background; 1 - Why Organizations Don't ''Know What They Know'': Cognitive and Motivational Factors Affecting the Transfer of Expertise; 2 - A Critical Evaluation of Knowledge Management Practices; 3 - Coming to the Crossroads of Knowledge, Learning, and Technology: Integrating Knowledge Management and Workplace Learning; II - Studies of Expertise Sharing in Organizations; 4 - Emergent Expertise Sharing in a New Community; 5 - Sharing Expertise: Challenges for Technical Support
6 - Locating Expertise: Design Issues for an Expertise Locator System7 - Who's There? The Knowledge-Mapping Approximation Project; 8 - Enabling Communities of Practice at EADS Airbus; III - Exploring Technology for Sharing Expertise; 9 - Using a Room Metaphor to Ease Transitions in Groupware; 10 - NewsMate: Providing Timely Knowledge to Mobile and Distributed News Journalists; 11 - Supporting Informal Communities of Practice within Organizations; 12 - Knowledge Communities: Online Environments for Supporting Knowledge Management and Its Social Context
13 - Expert-Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach14 - Automated Discovery and Mapping of Expertise; 15 - OWL: A System for the Automated Sharing of Expertise; List of Contributors; Index
- Description based upon print version of record.
Includes bibliographical references and index.
- Ackerman, Mark S.
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