Franklin

High tech, high touch [electronic resource] : library customer service through technology / Lynn Jurewicz and Todd Cutler.

Author/Creator:
Jurewicz, Lynn.
Publication:
Chicago : American Library Association, 2003.
Format/Description:
Book
1 online resource (152 p.)
Status/Location:
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Subjects:
Libraries and the Internet.
Public services (Libraries) -- Technological innovations.
Customer services -- Technological innovations.
Library Web sites.
Form/Genre:
Electronic books.
Language:
English
Summary:
To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment - without bureaucratic red tape. This work shows you how to learn how and why to empower the library and its teams.
Contents:
Contents; Figures; Chapter 1 - Libraries on the Internet; Chapter 2 - What Libraries Can Learn from Business; Chapter 3 - An Automatic E-Mail Notification System; Chapter 4 - A Dynamic Web-Based Event Calendar with Sign-up System; Chapter 5 - An Online Meeting Room Reservation System; Chapter 6 - Portals, Gateways, and Directories; Chapter 7 - Local History; Chapter 8 - Online Summer Reading Registration, Tracking, and Statistics; Chapter 9 - Providing Online Access to Users without a Library Card; Chapter 10 - Stand-Alone Services; Chapter 11 - Marketing Web-Based Library Services
BibliographyIndex;
Notes:
Description based upon print version of record.
Includes bibliographical references (p. 135-137) and index.
Contributor:
Cutler, Todd.
ISBN:
0-8389-9852-6
OCLC:
71802807