Franklin

Building the high-trust organization [electronic resource] : strategies for supporting five key dimensions of trust / Pamela Shockley-Zalabak, Sherwyn Morreale, and Michael Z. Hackman.

Author/Creator:
Shockley-Zalabak, Pamela.
Edition:
1st ed.
Publication:
San Francisco : Jossey-Bass, c2010.
Series:
J-B International Association of Business Communicators
J-B International Association of Business Communicators ; v.7
Format/Description:
Book
1 online resource (275 p.)
Subjects:
Organizational behavior.
Trust.
Corporate culture -- Moral and ethical aspects.
Organizational effectiveness.
Form/Genre:
Electronic books.
Language:
English
Summary:
Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews repres
Contents:
Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust; Contents; Preface; Part One: INTRODUCING THE TRUST MODEL; Chapter 1: ORGANIZATIONAL TRUST; Chapter 2: THE ORGANIZATIONAL TRUST MODEL; Part Two: UNDERSTANDING THE FIVE DIMENSIONS OF TRUST; Chapter 3: TRUST AND ORGANIZATIONAL COMPETENCY; Chapter 4: TRUST AND OPENNESS AND HONESTY; Chapter 5: TRUST AND CONCERN FOR STAKEHOLDERS; Chapter 6: TRUST AND ORGANIZATIONAL RELIABILITY; Chapter 7: TRUST AND ORGANIZATIONAL IDENTIFICATION; Part Three: CREATING TRUST IN YOUR ORGANIZATION
Chapter 8: FACING THE CHALLENGES Chapter 9: BUILDING TRUST; End notes; Acknowledgements; About the Authors; Index
Notes:
Description based upon print version of record.
Includes bibliographical references and index.
Contributor:
Morreale, Sherwyn P.
Hackman, Michael Z.
ISBN:
1-282-54799-2
9786612547997
0-470-58329-0
OCLC:
609861162
Loading...
Location Notes Your Loan Policy
Description Status Barcode Your Loan Policy