Franklin

IM and SMS reference services for libraries [electronic resource] / Amanda Bielskas and Kathleen M. Dreyer.

Author/Creator:
Bielskas, Amanda, 1974-
Publication:
Chicago : ALA TechSource, an imprint of the American Library Association, c2012.
Format/Description:
Book
1 online resource (122 p.)
Series:
Tech set ; #19.
The tech set ; 19
Status/Location:
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Subjects:
Electronic reference services (Libraries).
Mobile communication systems -- Library applications.
Instant messaging.
Text messages (Cell phone systems).
Form/Genre:
Electronic books.
Language:
English
Summary:
Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
Contents:
CONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS
Notes:
Description based upon print version of record.
Includes bibliographical references and index.
Contributor:
Dreyer, Kathleen M., 1972-
ISBN:
1-55570-844-7
OCLC:
845248626