This book describes, for the first time in pedagogical form, an approach to computer-based work in complex sociotechnical systems developed over the last 30 years by Jens Rasmussen and his colleagues at Risø National Laboratory in Roskilde, Denmark. This approach is represented by a framework called cognitive work analysis. Its goal is to help designers of complex sociotechnical systems create computer-based information support that helps workers adapt to the unexpected and changing demands of their jobs. In short, cognitive work analysis is about designing for adaptation.
Book Cover; Title; Copyright; Dedication; Contents; Foreword; Preface; I Introduction; 1 What's the Problem? Scope and Criteria for Success; 2 Why Work Analysis! An Ecological Perspective; II Three Approaches to Work Analysis; 3 Normative Approaches to Work Analysis: "The One Best Way!"; 4 Descriptive Approaches to Work Analysis: "What Workers Really Do"; 5 Toward a Formative Approach to Work Analysis: "Workers Finish the Design"; III Cognitive Work Analysis in Action; 6 Case Study: Process Control; 7 Phase 1: Work Domain Analysis; 8 Phase 2: Control Task Analysis 9 Phase 3: PR Strategies Analysis 10 Phase 4: Social Organization and Cooperation Analysis; 11 Phase 5: Worker Competencies Analysis; 12 Implications for Design and Research; IV Final Words; 13 Designing for Adaptation: Safety, Productivity, and Health and the Global Knowledge-Based Economy; Appendix: Historical Addendum; References; Author Index; Subject Index
Description based upon print version of record. Includes bibliographical references and index. Description based on print version record.