Franklin

The angry customer. 1 [electronic resource] / by The Richardson Company.

Other Title:
Academic Video Online.
Publication:
Boulder, CO : Engaging Training, 2009.
Series:
Global business and economics in video
Format/Description:
Video
1 online resource (3 min.).
Subjects:
Customer services.
Management.
Form/Genre:
Educational films.
Language:
This edition in English.
Summary:
Caution! Find Out How to Calm -- and Not Calm -- the Caustic Client! Summary: A new customer service scenario, designed for today's high-efficiency, money-saving training needs.
Notes:
Title from resource description page (viewed Mar. 12, 2014).
Contributor:
Alexander Street Press.
Richardson Company. , Producer
ISBN:
9781503441590
OCLC:
874048356
Access Restriction:
Restricted for use by site license.
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