Innovative Customer Service Techniques/ with Jeff Toister.
- Carpenteria, CA:: linkedin.com, 2016.
1 online resource
- Instructional films.
- System Details:
- Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.
Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team.
- Presenter: Jeff Toister
- linkedin.com (Firm)
- Access Restriction:
- Restricted for use by site license.
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