Franklin

Innovative Customer Service Techniques/ with Jeff Toister.

Author/Creator:
Toister, Jeff speaker.
Publication:
Carpenteria, CA:: linkedin.com, 2016.
Format/Description:
Video
1 online resource
Form/Genre:
Instructional films.
Educational films.
System Details:
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
Summary:
Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.
Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor Jeff Toister shares research and offers insight into what elite customer service professionals know and do, and discusses the two basic needs of every customer. Find out how social pressure can affect quality of service, learn what highly motivated customer service employees have in common, and discover ways to encourage people to work together as a team.
Participant:
Presenter: Jeff Toister
Notes:
1/26/20161
Contributor:
linkedin.com (Firm)
Access Restriction:
Restricted for use by site license.
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