Franklin

Customer Service: Working in a Customer Contact Center/ with Brad Cleveland.

Author/Creator:
Cleveland, Brad speaker.
Publication:
Carpenteria, CA:: linkedin.com, 2018.
Format/Description:
Video
1 online resource
Status/Location:
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Form/Genre:
Instructional films.
Educational films.
System Details:
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
Summary:
Get the skills and knowledge you need to excel at customer service in a customer contact center.
Do you work in a contact center? This course introduces contact center and service desk employees to skills and knowledge essential for success. It is designed to help you and your team understand the unique environment you are part of, deliver effective service, and cultivate a positive brand image. Key topics include customer expectations, culture, workload, service level, quality, schedules, performance metrics, accountability, ethics, and teamwork. The course reinforces the power of one (the impact of each person) and celebrates the opportunity to represent the organization to dozens or even hundreds of customers every week. Instructor Brad Cleveland also provides valuable tips for handling tough customers, building a customer-focused culture, and enjoying your job.
Participant:
Presenter: Brad Cleveland
Notes:
3/29/20181
Contributor:
linkedin.com (Firm)
Access Restriction:
Restricted for use by site license.