Cultural differences and problems with quality [electronic resource] : challenges for human resource management in the automobile industry / Marina Latukha.
- London : Graduate School of Management, St. Petersburg State University, 2014.
- SAGE Knowledge. Cases.
SAGE Knowledge. Cases
1 online resource.
Automobile industry and trade -- Personnel management -- Case studies.
Automobile industry and trade -- Quality control -- Case studies.
Cultural competence -- Case studies.
- CARM, the automobile company that affiliates manufactured automobiles and related parts across more than 35 companies located in 21 different countries worldwide, faced a problem with car quality in 2007-2009. The case discusses advantages and limitations of the existing human resource management practices and corporate values that may cause problems with quality. Were the main reasons for quality problems due to human error and lack of employee engagement? The case suggests finding possible improvements for existing human resource practices in order to avoid such situations in the future.
- Originally published in Latukha, M. (2014). Cultural Differences and Problems with Quality: Challenges for Human Resource Management in the Automobile Industry. St. Petersburg, Russia: Graduate School of Management, St. Petersburg State University.
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