Swami and his friends at the Malgudi post office [electronic resource] / G. Raghuram.
- London : Indian Institute of Management, Ahmedabad, 1996.
- SAGE Knowledge. Cases.
SAGE Knowledge. Cases
1 online resource.
- Production management.
- The case aims to teach students about the problems and pitfalls of modernisation and improving efficiency. The case sets out the problem of a fictional post office, with average wait times for different services. The student is then invited to work out whether the introduction of a new computer system will reduce waiting times.
- Originally published in Raghuram. G. (1996). Swami and his Friends at the Malgudi Post Office. QM0238. Indian Institute of Management, Ahmedabad.
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- 9781526440266 (ebook) :
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