Franklin

Practical Zendesk administration / Stafford Vaughan and Anton de Young ; foreword by Mikkel Svane ; Mike Loukides and Andy Oram, editor ; Rachel Monaghan, proofreader ; Randy Comer, cover designer ; Rebecca Demarest, illustrator.

Author/Creator:
Vaughan, Stafford, author.
Edition:
Second edition.
Publication:
Sebastopol, California : O'Reilly, 2014.
Format/Description:
Book
1 online resource (195 p.)
Subjects:
Customer relations -- Management.
Management information systems.
Form/Genre:
Electronic books.
Language:
English
System Details:
text file
Summary:
Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes.
Notes:
"A World-Class Customer Service Flatform"--Cover.
Description based on online resource; title from PDF title page (ebrary, viewed May 27, 2014).
Contributor:
de Young, Anton, author.
Svane, Mikkel, author of introduction, etc.
Loukides, Michael Kosta, editor.
Oram, Andrew, editor.
Monaghan, Rachel, proofreader.
Comer, Randy, cover designer.
Demarest, Rebecca, illustrator.
ISBN:
1-4919-0078-4
1-4919-0077-6
1-4919-0074-1
OCLC:
882259856
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