Franklin

Salesforce.com for dummies / by Tom Wong and Liz Kao.

Author/Creator:
Wong, Tom, author.
Publication:
Hoboken, New Jersey : Wiley Publishing, Inc., 2007.
Format/Description:
Book
1 online resource (434 p.)
Edition:
2nd ed.
Series:
--For dummies.
--For dummies
For Dummies
Status/Location:
Loading...

Options
Location Notes Your Loan Policy

Details

Subjects:
Customer relations -- Management.
Form/Genre:
Electronic books.
Language:
English
System Details:
text file
Summary:
So you have something to sell or you work for a business using salesforce.com, but you're not quite sure how to maximize your profits with it? Never fear! Salesforce.com for Dummies shows you the quick-and-easy way to start selling your product or service online without the confusion or fuss. With an emphasis on customer relationship management, this hands-on guide helps you manage accounts, market your products, and improve service. Whether you're a salesperson, channel manager, marketing mogul, customer rep, or executive, you'll find secrets here for making your job easier, your day
Contents:
Contents at a Glance; Table of Contents; Introduction; Chapter 1: Looking Over Salesforce; Chapter 2: Navigating Salesforce; Chapter 3: Personalizing Your System; Chapter 4: Prospecting Leads; Chapter 5: Managing Accounts; Chapter 6: Developing Contacts; Chapter 7: Managing Activities; Chapter 8: Sending E-Mail; Chapter 9: Tracking Opportunities; Chapter 10: Tracking Products and Price Books; Chapter 11: Calculating Forecasts; Chapter 12: Managing Your Partners; Chapter 13: Driving Demand with Campaigns; Chapter 14: Driving Sales Effectiveness with Documents
Chapter 15: Understanding Salesforce Service & SupportChapter 16: Preparing Salesforce Service & Support; Chapter 17: Analyzing Data with Reports; Chapter 18: Seeing the Big Picture with Dashboards; Chapter 19: Fine-Tuning the Configuration; Chapter 20: Customizing Salesforce; Chapter 21: Extending Salesforce Beyond CRM; Chapter 22: Migrating and Maintaining Your Data; Chapter 23: Ten Ways to Drive More Productivity; Chapter 24: Ten Keys to a Successful Implementation; Index
Notes:
Includes index.
Description based on print version record.
Contributor:
Kao, Liz, author.
ISBN:
0-470-40605-4
OCLC:
85928671