Franklin

IT service management foundation practice questions [electronic resource] : for ITIL Foundation Exam candidates / Steve Mann (editor), Tony Gannon, Nigel Mear.

Author/Creator:
Gannon, Tony.
Other Title:
Information Technology Service Management Foundation practice questions
Edition:
2nd ed.
Publication:
Swindon, U.K. : British Informatics Society Ltd., 2012.
Format/Description:
Book
1 online resource (107 p.)
Subjects:
Information technology -- Management -- Examinations -- Study guides.
Information technology -- Examinations -- Study guides.
Form/Genre:
Electronic books.
Language:
English
System Details:
text file
Summary:
The most authoritative guide to preparing for the ITIL® Foundation Certificate in IT Service Management. This new edition is compatible with the 2011 update to ITIL®. It includes an extensive range of practice questions and utilises the experience of three independent service management consultants and lecturers. An ITIL® licensed product.
Contents:
section 1. Examination and question types
section 2. Foundation practice questions.
Notes:
Description based upon print version of record.
Contributor:
BCS, The Chartered Institute for IT.
Mann, Steve, 1952-
Gannon, Tony.
Mear, Nigel.
ISBN:
1-78017-116-1
1-78017-117-X
1-78017-115-3
OCLC:
795120080
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