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IT service management [electronic resource] : a guide for ITIL Foundation Exam candidates / Ernest Brewster ... [et al.].

Author/Creator:
Sansbury, John, author.
Other Title:
Guide for ITIL Foundation Exam candidates
Information Technology Service Management
Edition:
2nd ed.
Publication:
Swindon, U.K. : British Informatics Society Ltd., 2012.
Format/Description:
Book
1 online resource (241 p.)
Subjects:
Information technology -- Management.
Support services (Management)
Form/Genre:
Electronic books.
Language:
English
System Details:
text file
Summary:
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product.
Contents:
section 1. Overview
section 2. The service lifecycle
section 3. The processes and functions
section 4. Measurement, metrics and the deming cycle.
Notes:
Includes index.
Contributor:
BCS, The Chartered Institute for IT.
Brewster, Ernest.
ISBN:
1-906124-96-5
1-906124-95-7
1-906124-94-9
OCLC:
797920182
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