Franklin

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a| 1-906124-94-9
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a| (OCoLC)797920182
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a| (CaSebORM)9781906124939
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a| MiAaPQ c| MiAaPQ d| MiAaPQ
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a| eng
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a| HD30.2 b| .I87 2012
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0
a| 004.068 a| 004.0684
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a| QA76.3 b| .I8 2012
100
1
  
a| Sansbury, John, e| author.
245
0
0
a| IT service management h| [electronic resource] : b| a guide for ITIL Foundation Exam candidates / c| Ernest Brewster ... [et al.].
246
3
0
a| Guide for ITIL Foundation Exam candidates
246
3
  
a| Information Technology Service Management
250
  
  
a| 2nd ed.
260
  
  
a| Swindon, U.K. : b| British Informatics Society Ltd., c| 2012.
300
  
  
a| 1 online resource (241 p.)
336
  
  
a| text b| txt
337
  
  
a| computer b| c
338
  
  
a| online resource b| cr
347
  
  
a| text file
520
  
  
a| ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product.
546
  
  
a| English
500
  
  
a| Includes index.
505
0
  
a| section 1. Overview -- section 2. The service lifecycle -- section 3. The processes and functions -- section 4. Measurement, metrics and the deming cycle.
650
  
0
a| Information technology x| Management.
650
  
0
a| Support services (Management)
655
  
4
a| Electronic books.
710
2
  
a| BCS, The Chartered Institute for IT.
700
1
  
a| Brewster, Ernest.
776
  
  
z| 1-906124-93-0
776
  
  
z| 1-306-28397-3
906
  
  
a| BOOK