Franklin

Stephen Sweet defines emotional labor.

Publication:
London : SAGE Publications Ltd, 2017.
Format/Description:
Video
1 online resource (1 video file (2 min., 25 sec.)) : sound, colour

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Other records:
Subjects:
Industrial sociology.
Labor.
Interpersonal relations.
Language:
Closed-captioned in English.
Summary:
Professor Stephen Sweet discusses emotion in the workplace, dividing it into three concepts: having emotions, emotion management and emotional labor. Sweet highlights the sociology behind emotional labor and the conscious effort it takes to change your emotions and the emotions of those around you.
Participant:
Academic, Stephen Sweet Ph.D.
Notes:
Description based on XML content.
Contributor:
Sweet, Stephen A., on-screen presenter.
ISBN:
1-4739-9963-4
OCLC:
1017711726