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Borders in Service : Enactments of Nationhood in Transnational Call Centres / Kiran Mirchandani, Winifred Poster.

Author/Creator:
Mirchandani, Kiran, author., Author,
Publication:
Toronto : University of Toronto Press, [2018]
Format/Description:
Book
1 online resource (288 p.)
Contained In:
De Gruyter University Press Library.
Status/Location:
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Details

Language:
In English.
System Details:
Mode of access: Internet via World Wide Web.
text file PDF
Summary:
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.
Contents:
Frontmatter
Contents
Illustrations
Acknowledgments
Introduction
1. Enactments of Nationhood in Transnational Call Centres / Poster, Winifred R. / Mirchandani, Kiran
PART ONE: Call Centres as Building Blocks for Narratives of the Nation State
2. "El Salvador Works": The Creation and Negotiation of a National Brand and the Transnational Imaginary / Rivas, Cecilia M.
3. Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centres / Trotz, Alissa / Mirchandani, Kiran / Khan, Iman
4. "An Island Off the West Coast of Australia": Multiplex Geography and the Growth of Transnational Telemediated Service Work in Mauritius / Benner, Chris / Rossi, Jairus
PART TWO: Constructing Nationally Appropriate (and Inappropriate) Workers
5. Serving the World, Serving the Nation: Everyday Nationalism and English in Philippine Offshore Call Centres / Salonga, Aileen O.
6. Transnational "Homies" and the Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centres / Artiga, Luis Pedro Meoño
PART THREE: Caught in the Middle - Labours of Borders and Crossings
7. Migrations a l'envers: Global Service Work and Discursive Crossings / Elmoudden, Sanae
8. Border Speech between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centres / Heyman, Josiah / Alarcón, Amado
Summary. 9. Nations at Work in Transnational Call Centres / Mirchandani, Kiran / Poster, Winifred R.
Contributors
Notes:
Description based on online resource; title from PDF title page (publisher's Web site, viewed 21. Dez 2019)
Contributor:
Poster, Winifred, author., Author,
De Gruyter.
ISBN:
9781487511852
Publisher Number:
10.3138/9781487511852 doi
Access Restriction:
Restricted for use by site license.