Franklin

Moderating usability tests [electronic resource] : principles and practice for interacting / Joseph S. Dumas, Beth A. Loring.

Author/Creator:
Dumas, Joseph S., 1943-
Edition:
1st edition
Publication:
Amsterdam ; Boston : Morgan Kaufmann/Elsevier, c2008.
Series:
Morgan Kaufmann series in interactive technologies.
The Morgan Kaufmann series in interactive technologies
Format/Description:
Book
1 online resource (206 p.)
Subjects:
Human-computer interaction.
User interfaces (Computer systems) -- Testing.
Form/Genre:
Electronic books.
Language:
English
System Details:
text file
Summary:
Many aspects of usability testing have been thoroughly studied and documented. This isn't true, however, of the details of interacting with the test participants who provide the critical usability data. This omission has meant that there have been no training materials and no principles from which new moderators can learn how to interact.Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability
Contents:
Cover; Table of contents; Preface; Acknowledgments; About the Authors; Chapter 1: Introduction; 1.1 WHY THIS BOOK?; 1.2 WHAT IS USABILITY TESTING?; 1.3 THE IMPORTANCE OF MODERATING SKILLS; 1.4 THE GOLDEN RULES OF MODERATING; 1.5 CULTURAL POINTS OF VIEW; 1.6 ABOUT THE SIDEBARS IN THIS BOOK; 1.7 ABOUT THE VIDEOS THAT ACCOMPANY THIS BOOK; 1.8 ABOUT THE COMPANION WEB SITE; Chapter 2: Getting started as a test moderator; 2.1 WHAT MAKES A GREAT MODERATOR?; 2.2 ROLES OF A MODERATOR; 2.3 TESTING LOCATIONS; 2.4 TEST PREPARATION; 2.5 JUMP-STARTING YOUR MODERATING SKILLS
Chapter 3: Golden rules 1 through 53.1 RULE 1: DECIDE HOW TO INTERACT BASED ON THE PURPOSE OF THE TEST; 3.2 RULE 2: PROTECT PARTICIPANTS' RIGHTS; 3.3 RULE 3: REMEMBER YOUR RESPONSIBILITY TO FUTURE USERS; 3.4 RULE 4: RESPECT THE PARTICIPANTS AS EXPERTS, BUT REMAIN IN CHARGE; 3.5 RULE 5: BE PROFESSIONAL, WHICH INCLUDES BEING GENUINE; Chapter 4: Golden rules 6 through 10; 4.1 RULE 6: LET THE PARTICIPANTS SPEAK!; 4.2 RULE 7: REMEMBER THAT YOUR INTUITION CAN HURT AND HELP YOU; 4.3 RULE 8: BE UNBIASED; 4.4 RULE 9: DON'T GIVE AWAY INFORMATION INADVERTENTLY; 4.5 RULE 10: WATCH YOURSELF TO KEEP SHARP
Chapter 5: Initial contacts5.1 RECRUITING; 5.2 WHEN PARTICIPANTS ARRIVE; 5.3 THE PRETEST BRIEFING; 5.4 TRANSITIONING TO THE TASKS; Chapter 6: Interacting during the session; 6.1 INTERACTING FOR A REASON; 6.2 KEEPING THEM TALKING; 6.3 WHEN AND HOW TO PROBE; 6.4 PROVIDING ENCOURAGEMENT; 6.5 DEALING WITH FAILURE; 6.6 PROVIDING ASSISTANCE; Chapter 7: Interacting during post-test activities; 7.1 MAINTAINING YOUR ROLES; 7.2 DETERMINING THE ORDER OF ACTIVITIES; 7.3 CLARIFYING THINGS THAT OCCURRED DURING THE TEST; 7.4 ADMINISTERING RATINGS AND QUESTIONNAIRES; 7.5 ASKING OPEN-ENDED QUESTIONS
7.6 ALLOWING OTHERS TO INTERACT WITH PARTICIPANTS7.7 FINAL ACTIVITIES; Chapter 8: Interacting in a remote test session; 8.1 WHAT IS REMOTE TESTING?; 8.2 PREPARING FOR THE SESSION; 8.3 INTERACTING DURING THE SESSION; Chapter 9: Moderator-participant arrangements; 9.1 A BIT OF HISTORY; 9.2 PHYSICAL ARRANGEMENT; 9.3 BELIEFS ABOUT ARRANGEMENTS; 9.4 CHOICE OF ARRANGEMENT; 9.5 CONSIDERATIONS FOR THE PRACTITIONER; Chapter 10: Interacting with diverse populations; 10.1 GENERAL GUIDELINES; 10.2 PEOPLE WITH PHYSICAL DISABILITIES; 10.3 THE ELDERLY; 10.4 PEOPLE WHO HAVE LOW LITERACY SKILLS
10.5 CHILDREN AND TEENS10.6 PEOPLE FROM OTHER CULTURES; Chapter 11: Integrating the videos; 11.1 ABOUT THE VIDEOS; 11.2 CONTENT OF THE VIDEOS; 11.3 THE FUTURE OF USABILITY TESTING; References; Index
Notes:
Description based upon print version of record.
Includes bibliographical references (p. 169-173) and index.
Contributor:
Loring, Beth A.
ISBN:
1-281-18941-3
9786611189419
0-08-055827-5
OCLC:
281598626
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