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Utilizing the 3Ms of process improvement in healthcare [electronic resource] : a roadmap to high reliability using lean, Six Sigma, and change leadership / Richard Morrow.

Author/Creator:
Morrow, Richard, 1956-
Publication:
Boca Raton, FL : CRC Press, 2012.
Format/Description:
Book
1 online resource (307 p.)
Edition:
1st edition
Status/Location:
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Details

Subjects:
Medical care -- Quality control.
Health services administration -- Quality control.
Six sigma (Quality control standard).
Total quality management -- Case studies.
Organizational effectiveness.
Form/Genre:
Electronic books.
Language:
English
System Details:
text file
Summary:
Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as well as some who have failed. It identifies the specific elements that were missing or defective in the failed attempts to teach readers about how the three elements work together. Arming you with a culture change met
Contents:
Front Cover; Contents; Foreword; Acknowledgments; Preface; About the Author; Chapter 1 - Overview of Process Improvement and the 3Ms; Chapter 2 - Change Leadership; Chapter 3 - Resistance to Change and Process Improvement; Chapter 4 - Process Improvement Methodologies; Chapter 5 - Roadmap for Process Improvement; Chapter 6 - Chartering the Process Improvement Work; Chapter 7 - Stakeholder Analysis; Chapter 8 - Finding the Root Causes, Improving, and Controlling; Chapter 9 - Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier; Chapter 10 - What to Measure
Chapter 11 - Measure Risk to Achieve High ReliabilityChapter 12 - Measurement as a System; Chapter 13 - How to Share and Communicate Measurements; Chapter 14 - 3Ms: Manage to the Measure; Chapter 15 - 3Ms: Make It Easier; Chapter 16 - High Reliability; Chapter 17 - Summary; Appendix 1: Roadmap for Performance Excellence; Appendix 2: Process Improvement Foundational Tools; Appendix 3: The Emancipation Proclamation; Appendix 4: Charter Template; Appendix 5: Stakeholder Analysis Template; Appendix 6: Hand Hygiene Data Collection Sheet; Appendix 7: Hand Hygiene Compliance Chart for Posting
Appendix 8: Measure Data Collection ToolAppendix 9: FMEA Severity, Occurrence, Detection Tables; Appendix 10: The Soda Drink Challenge to Learn Attribute Agreement Analysis; Back Cover
Notes:
"A Productivity Press book".
Includes bibliographical references and index.
ISBN:
1-4398-9537-6
OCLC:
794328345