Franklin

The Routledge handbook of service research insights and ideas / edited by Eileen Bridges and Kendra Fowler.

Publication:
Abingdon, Oxon ; New York, NY : Routledge, 2020.
Series:
Routledge handbooks
Routledge handbooks.
Routledge handbooks
Format/Description:
Book
1 online resource (xix, 520 pages) : illustrations.
Subjects:
Service industries -- Research.
Customer services -- Research.
Customer relations -- Research.
Form/Genre:
Electronic books.
Biography/History:
Eileen Bridges is a Professor of Marketing at Kent State University, USA. She received her PhD from Northwestern University, USA. Her research interests include customer expectations, technology-based products, and services. She previously served on the faculty at Rice University, USA, and as Editor-in-Chief of the Service Industries Journal. Kendra Fowler is an Associate Professor of Marketing at Youngstown State University, USA. She received her PhD from Kent State University, USA. Her research interests include services, retailing, and advertising.
Summary:
"The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world's leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research"-- Provided by publisher.
Notes:
Includes bibliographical references and index.
Description based on online resource; title from digital title page (viewed on May 08, 2020).
Contributor:
Bridges, Eileen, editor.
Fowler, Kendra, editor.
Other format:
Print version: The Routledge handbook of service research insights and ideas
ISBN:
9781351245234
1351245236
9781351245227
1351245228
9781351245203
1351245201
9781351245210
135124521X
9780815372530
OCLC:
1114281995
Access Restriction:
Restricted for use by site license.
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