Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook [electronic resource] / AXELOS.
- 2nd edition
- TSO, 2013.
1 online resource (192 pages)
- Electronic books.
- System Details:
- text file
- The Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
- Online resource; Title from title page (viewed November 1, 2013)
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