Franklin

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook [electronic resource] / AXELOS.

Author/Creator:
AXELOS, author.
Edition:
2nd edition
Publication:
TSO, 2013.
Format/Description:
Book
1 online resource (192 pages)
Form/Genre:
Electronic books.
System Details:
text file
Summary:
The Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace.
Notes:
Online resource; Title from title page (viewed November 1, 2013)
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