Information and Communication Technologies in Tourism 2021 [electronic resource] : Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021 / edited by Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz.

1st ed. 2021.
Cham : Springer International Publishing : Imprint: Springer, 2021.
1 online resource (XVI, 581 p. 90 illus., 57 illus. in color.)
Information technology.
Business—Data processing.
Environmental management.
Culture—Economic aspects.
Local subjects:
Tourism Management. (search)
IT in Business. (search)
Environmental Management. (search)
Cultural Economics. (search)
This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.
Part I: Technology
The Evolution of Chatbots in Tourism: a Systematic Literature Review
In-room voice-based digital assistants transforming on-site hotel services and guests’ experiences
Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox
AI based Self-Service Technology Service Failure in Hotel
Part II: Innovation
Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands
A Netnographic Study of Consumer Value in Slow Travel
Coworking & coliving: do they attract digital nomad tourist?
Robo-tipping: Are customers game?
Part III: Social Media & User Generated Content
Tourist experiences at overcrowded attractions: A text analytics approach
A Pinterest Netnography
Contextual Effects of Online Review Recency: Three Research Propositions
Cultural traits in the consumption of luxury hotel services. An exploratory analysis through online reviews data
Part IV: Destinations
The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications
Destination Imagery Diagnosis Model: The Case of Switzerland
Discovering Cultural Differences through Information Flow of National DMOs Websites
Smart Tourism Cities’ Competitiveness Index: A Conceptual Model
Part V: COVID-19
Hear no virus, see no virus, speak no virus: Swiss hotels’ online communication regarding Coronavirus
Factors influencing tourists’ intention to use COVID-19 contact tracing app
Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling
Enhancing the Visitor Experience in the time of COVID 19. The use of AI Robotics in Pembrokeshire Coastal Pathway.
Wörndl, Wolfgang. editor., Editor,
Koo, Chulmo. editor., Editor,
Stienmetz, Jason L. editor., Editor,
Publisher Number:
10.1007/978-3-030-65785-7 doi
Access Restriction:
Open Access
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