According to recent figures, only 20-36% of organizations that have attempted to implement a TQM program have achieved some sort of significant or even tangible improvements in quality, productivity, competitiveness or financial return. So why is this much hailed management tool failing to live up to expectations? One possible reason is the all-encompassing nature of Total Quality Management.
Cover Introduction Corporate ethics in TQM: management versus employee expectations and perceptions Does soft TQM predict employees' attitudes? Have TQM organisations adjusted their performance management (appraisal) systems? Looking through and beyond the TQM horizon: Lessons learned from world-class companies Total quality management (TQM): an overview TQM: why it will again become a top management issue.
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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.