When Total Quality Management (TQM) first broke onto the management scene, it was hailed as a revolutionary idea that would speed up production, increase efficiency, and generally bring success to any organization that pledged allegiance to it. TQM was supposed to bring quality to the whole organization, changing cultures and breaking down departmental barriers.
Cover Introduction Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave Leadership and HR focus in TQM research in Australia: an assessment and agenda People and quality: the case of Delta Hotels Strategic HRM and business performance in the Hilton Group The human side of introducing total quality management: Two case studies from Australia Towards a TQM-driven HR performance evaluation: an empirical study.
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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Print version: Group, Emerald TQM and HRM The Human Side to Quality