Franklin

TQM and HRM – The Human Side to Quality : The Human Side to Quality.

Author/Creator:
Group, Emerald.
Publication:
Bradford : Emerald Publishing Limited, 2003.
Format/Description:
Book
1 online resource (78 pages)
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Subjects:
Religion and politics -- England.
Form/Genre:
Electronic books.
Summary:
When Total Quality Management (TQM) first broke onto the management scene, it was hailed as a revolutionary idea that would speed up production, increase efficiency, and generally bring success to any organization that pledged allegiance to it. TQM was supposed to bring quality to the whole organization, changing cultures and breaking down departmental barriers.
Contents:
Cover
Introduction
Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave
Leadership and HR focus in TQM research in Australia: an assessment and agenda
People and quality: the case of Delta Hotels
Strategic HRM and business performance in the Hilton Group
The human side of introducing total quality management: Two case studies from Australia
Towards a TQM-driven HR performance evaluation: an empirical study.
Notes:
Description based on publisher supplied metadata and other sources.
Local notes:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Other format:
Print version: Group, Emerald TQM and HRM – The Human Side to Quality
ISBN:
9781846633034
OCLC:
935262925