In this work, Bridgette Wessels offers a unique insight into the ways in which core public institutions and powerful organizations develop digital communications and services within the public realm. The book draws on her ethnographic research with the London Metropolitan Police Service during their engagement in an innovative project to improve communication with the public using digital technology. As one of the largest, most advanced and highly respected police services in the world, working in a socially, culturally and demographically complex city, the Metropolitan Police Service offers a highly revealing case study of technology and the human processes which it is designed to serve. The ethnographic research is used to develop a new theoretical and conceptual framework for understanding the relationship between social action and technological change, addressing the way in which technology is socially shaped and culturally informed. The book also discusses the role of ethnography as a tool for researching complex multi-perspective, multi-sited networks of the innovation of digital technologies as forms of communication in late modern western society.
Cover Contents List of Figures List of Acronyms List of Pseudonyms Technical Glossary Acknowledgements 1 Introduction: The Context of Changing Communication with the Public using Digital Technologies 2 The Problem of Defining 'Project Digital': Making Sense of Digital Technologies in Police Service Environments 3 The Cultural Dynamics of Technological Change 4 Putting the Researcher in the Field: The Performances and Positions of the Ethnographer in Innovative Networks of Communication 5 The Cultural History of Programme Digital and Project ATTACH in the MPS 6 Phase One of the Relations of Production: 'Kicking-off and the Early Days' 7 Phase Two of the Relations of Production: 'Moving on and Developing e-Services' 8 The Construction of a Digital Services Narrative at European, National and Regional Levels 9 Narratives of Service Provision in the Metropolitan Police Service: Embedding Telematics within Service Narratives 10 Participation between Service Providers and Residents: Local People's Perceptions of Services in the East End of London 11 Police Work and Everyday Life 12 Conclusion Appendix: The Research Methods and Objectives of Newham Focus Groups Bibliography Index A B C D E F G H I J K L M N O P Q R S T V W Y.
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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Print version: Wessels, Bridgette Inside the Digital Revolution