Franklin

Service offerings and agreements ITIL� 2011 intermediate capability handbook / itSMF International.

Author/Creator:
ITSMF International, author.
Edition:
Second edition.
Publication:
London, [England] : TSO, 2014.
Format/Description:
Book
1 online resource (196 pages) : illustrations, tables
Subjects:
Information technology -- Management.
Form/Genre:
Electronic books.
Notes:
Description based on online resource; title from PDF title page (ebrary, viewed July 8, 2016).
Local notes:
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Other format:
Print version: ITSMF International. Service offerings and agreements ITIL� 2011 intermediate capability handbook.
ISBN:
9780113314492
9780113314515 (e-book)
OCLC:
952932161
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