Professionalism, Boundaries and the Workplace is a practical text that examines a range of sensitive issues concerned with managing and maintaining professional boundaries between worker and client. It uses experiences from probation, social work, the NHS, small business and church settings. A number of issues are addressed including: *the relationship between personal and professional values *changing professional-client relationships *definitions of 'being professional' *conflicts arising from different understandings of professionalism.
Cover Title Page Copyright Page Table of Contents List of contributors Introduction PART I Professionalism, boundaries and the health/social care context 1 Professionalism and boundaries of the formal sector: the example of social and community care 2 Professionalism in everyday practice: issues of trust, experience and boundaries 3 Professionalism and user self-advocacy PART II Professionalism and enterprise culture 4 Boundary work and the (un)making of the professions 5 Personal business advice, professionalism and the limits to 'customer satisfaction' 6 Colleagues or clients? The relationship between clergy and church members PART III Professionalism and new managerialism 7 The retreat from professionalism: from social worker to care manager 8 Social work, professionalism and the rationality of organisational change PART IV Professionalism and credentialism 9 From befriending to punishing: changing boundaries in the probation service 10 Professionalism definitions in 'managing' health services: perspectives on the differing views of clinicians and general managers in an NHS Trust 11 Betwixt and between: part-time GPs and the flexible working question PART V Professionalism and emotion management 12 Mixed feelings: emotion management in a caring profession 13 The 'fat envelope patient': dynamics between the patient, the doctor and the osteopath in some UK National Health Service settings 14 Emotions, boundaries and medical care: the use of complementary medicine by people with cancer 15 Conclusion Index.
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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Print version: Malin, Nigel Professionalism, Boundaries and the Workplace