Franklin

Process management excellence criteria : self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? / Kari Tuominen, Kai Laamanen ; [illustrations, Lasse Malmberg].

Author/Creator:
Tuominen, Kari.
Publication:
[Turku, Finland] : Benchmarking Ltd., 2012.
Format/Description:
Book
1 online resource (123 pages) : illustrations (some color)
Subjects:
Production management.
Total quality management.
Form/Genre:
Electronic books.
Notes:
"EFQM 2013."
Description based on online resource; title from PDF title page (ebrary, viewed September 24, 2013).
Local notes:
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Contributor:
Laamanen, Kai.
Malmberg, Lasse.
ISBN:
9789522285904
9789522286017 (e-book)
OCLC:
923322360
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