Process management excellence criteria : self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? / Kari Tuominen, Kai Laamanen ; [illustrations, Lasse Malmberg].

Author/Creator:

Tuominen, Kari.

Publication:

[Turku, Finland] : Benchmarking Ltd., 2012.

Format/Description:

Book
1 online resource (123 pages) : illustrations (some color)

Subjects:

Production management.
Total quality management.

Form/Genre:

Electronic books.

Notes:

"EFQM 2013."
Description based on online resource; title from PDF title page (ebrary, viewed September 24, 2013).

Local notes:

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

Contributor:

Laamanen, Kai.
Malmberg, Lasse.

ISBN:

9789522285904
9789522286017 (e-book)

OCLC:

923322360

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