Franklin

Killer Analytics : Top 20 Metrics Missing from Your Balance Sheet.

Author/Creator:
Brown, Mark Graham.
Publication:
Somerset : John Wiley & Sons, Incorporated, 2013.
Format/Description:
Book
1 online resource (320 pages)
Edition:
1st ed.
Series:
Wiley and SAS Business Ser.
Wiley and SAS Business Ser.
Status/Location:
Loading...

Options
Location Notes Your Loan Policy

Details

Other records:
Subjects:
Organizational effectiveness -- Evaluation.
Performance -- Management.
Industrial efficiency -- Evaluation.
Form/Genre:
Electronic books.
Summary:
Learn the secrets to using analytics to grow your business Analytics continues to trend as one of the hottest topics in the business community today. With ever-growing amounts of business data and evolving performance management/business intelligence architectures, how well your business does analyzing its data will differentiate you from your competition. Killer Analytics explores how you can use the muscle of analytics to measure new business elements. Author Mark Brown introduces 20 new metrics that can drive competitive advantage for your business, including social networks, sustainability, culture, innovation, employee satisfaction, and other key business elements. Shows organizations how to use analytics to measure key elements of business performance not traditionally measured Introduces 20 new metrics that drive competitive advantage Reveals how to measure social networking, sustainability, innovation, culture, and more Aside from the science and process of analytics, businesses need to think outside the box in terms of what they are measuring and how new analytical tools can be used to measure business elements such as innovation or sustainability. Opening the doors to a powerful new way of measuring your business, Killer Analytics saves you a small fortune on consultants with dynamic, forward-thinking advice for making the most of every component of your business.
Contents:
Intro
Killer Analytics: Top 20 Metrics Missing from Your Balance Sheet
Copyright
Contents
Foreword
Preface
Key Questions
Who This Book Is For
Downside of Metrics
How the Book Is Organized
Super Analytics
The Intelligent Company
Acknowledgments
Introdcution
Learning from Past Mistakes
Organizational Cholesterol
Uses of Predictive Analytics
Managing Risk and Preparing for Disasters
Predicting Customer Loyalty
Suggestive Selling
Attracting and Keeping Talented Employees
Targeted Marketing
Product Differentiation
Analytics versus Formulas versus Singular Metrics
Time Perspectives
Past, Present, and Future
Analytics Are Superior to Individual Metrics
Myths and Facts about Analytics
Analytics Used for Studies versus Ongoing Performance Measurement
Part One: Operational Analytics
Chapter 1: The Innovation Index
What Is Important about Innovation?
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Mostly Worthless Innovation Metrics
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Note
Chapter 2: The Supply Chain Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Supplier Engagement and Relationships
Supplier Portfolio
Supplier Performance
Supplier Processes
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 3: The Project Management Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?.
Process and Churn: Two Additional Metrics to Consider in a Project Management Analytic
Measuring Process
Measuring Churn
Benefits of Measuring Process and Churn
Measuring Risk on Projects
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Chapter 4: The Enterprise Excellence Index
Why Trash All These Sacred Cows?
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Knowledge Management Metrics
Lean or Six Sigma Metrics
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Note
Chapter 5: The Risk Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Benefits of Data
Chapter 6: The Opportunity Management Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 7: The External Factors Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Chapter 8: The Sustainability Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Note
Part Two: Customer and Stakeholder Analytics
Chapter 9: The Outcomes Index.
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 10: The Customer Engagement Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Net Promoter Score: The One-Question Survey
Don't Confuse Loyalty with Satisfaction
Most Unhappy Customers Don't Complain
What Factors Should Be Included in a Customer Engagement Index?
Product and Service Quality
Share of Wallet and Engagement Level
Personal Relationships and Politics
Price of Divorce and Cost of Switching Suppliers
Quality and Value of Alternatives
Current Satisfaction Levels
Variations
Formula and Frequency
Benefits of Data
Note
Chapter 11: The Social Network Index
Net Promoter Score: The New and Improved Survey Method
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Sorting Out the Beautiful from the Ugly Customers
Variations
Targets and Benchmarks
Benefits of Data
Notes
Chapter 12: The Service Excellence Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Service Quality
Service Efficiency
Service Courtesy
Service Recovery
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 13: The Customer Rage Index
Problems with Customer Surveys
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?.
Tracking Aggravations at Different Types of Organizations
Hospital Rage Index
Advantages and Disadvantages of the Aggravation or Rage Index
Constructing the Index
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 14: The American Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Chapter 15: The Corporate Citizenship Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Knowledge Metrics
Perceptions, Values, and Beliefs
Policies, Procedures, Products, and Programs
Decisions and Behavior
Outputs
Outcomes
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Notes
Part Three: People Analytics
Chapter 16: The Human Capital Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Traits
Competencies: Knowledge, Skills, and Abilities
Relationships
Accomplishments
Position
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 17: The Workforce Happiness Index
What Makes Employees Happy?
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
A Culture of Weirdness and Fun
Cost and Effort to Measure
How Do I Measure It?
Net Promoter Score
Using Social Media to Track Employee Happiness
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Note
Chapter 18: The Culture Index.
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Pets before Profits: Purina's Corporate Culture
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Note
Chapter 19: The Distraction Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Cost and Effort to Measure
How Do I Measure It?
Formula and Frequency
Variations
Targets and Benchmarks
Benefits of Data
Chapter 20: The Corporate Wellness Index
Types of Organizations Where This Metric Is Appropriate
How Does This Impact Performance?
Halfhearted Approaches to Wellness
What Really Works: Tough Policies
What Really Works: In-House Health and Wellness Centers
What Really Works: Hiring the Right People
Cost and Effort to Measure
How Do I Measure It?
Variations
Formula and Frequency
Targets and Benchmarks
Benefits of Data
Note
About the Author
Index.
Notes:
Description based on publisher supplied metadata and other sources.
Local notes:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Contributor:
Brown, Mark Graham.
Other format:
Print version: Brown, Mark Graham Killer Analytics
ISBN:
9781118737804
9781118631713
OCLC:
843124275