Franklin

Better Patient Feedback, Better Healthcare.

Author/Creator:
Mahmud, Taher.
Publication:
Cumbria : M&K Update Ltd, 2011.
Format/Description:
Book
1 online resource (113 pages)
Edition:
1st ed.
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Subjects:
Logic programming -- Congresses.
Computer science.
Form/Genre:
Electronic books.
Summary:
Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time – let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure for national health systems. This landmark publication explores ideas related to patient feedback and care, and offers effective methods of measuring, analysing and utilising feedback. Such approaches can lead to continual small improvements that cumulatively add up to major long-term transformation in healthcare systems. In clinical settings where staff members are already dealing with many different screening and checking systems, employing these techniques may seem like an additional burden. However, it has been found that implementing a good patient feedback system actually helps to streamline services. Furthermore, patient feedback will increasingly be used by NHS healthcare commissioners for reimbursement purposes. This is already happening in the USA and it is being proposed in the UK.Quite simply, Better Patient Feedback, Better Healthcare is required reading for any healthcare professional or administrator wanting to improve the effectiveness, efficiency and quality of patient care offered by their service.
Contents:
Cover
Prelims
Contents
About the author
Introduction
Chapter 1 Fundamentals of Patient Feedback
Chapter 2 A Blueprint for Substantial Change
Chapter 3 The Role of Governing Organisations
Chapter 4 The Psychology of Better Communication
Chapter 5 Healing the Healthcare System
Chapter 6 Understanding Patient-centred Care
Chapter 7 Achieving Patient Involvement
Chapter 8 Dealing with Negative Patient Feedback
Chapter 9 Measuring Progress
Index.
Notes:
Description based on publisher supplied metadata and other sources.
Other format:
Print version: Mahmud, Taher Better Patient Feedback, Better Healthcare
ISBN:
9781907830242
9781905539246
OCLC:
811507187