Managing Coaching at Work : Developing, Evaluating and Sustaining Coaching in Organizations.
- 1st ed.
- London : Kogan Page, Limited, 2011.
1 online resource (272 pages)
- Employees -- Coaching of.
- Electronic books.
- A complete road map for delivering coaching in any organization.
- Praise for Managing Coaching at Work
LIST OF CASE STUDIES
PART ONE Contexts
01 What is coaching?
What coaching isn't
Role of the coach
The manager as coach
Coaching as a management style
Coaching's role amongst the 'helping skills'
What this all means for implementing workplace coaching
02 Why coaching?
What coaching aims to achieve for individuals and their organizations
Why coaching works
Coaching vs other transformative interventions?
Is coaching always appropriate?
Why choose coaching?
03 An agenda for coaching
What we mean by an 'agenda' for coaching?
What business applications might be suitable for a coaching agenda?
Defining an agenda that fits with an organization's needs, priorities and strategy
What if no agenda is set?
Is a coaching agenda always necessary?
04 Options and consequences
Where should coaching fit in?
What type of coaching is needed?
How should implementation be approached?
Further influences affecting the choice of implementation approach
PART TWO Implementation
Needs analysis - and why many managers prefer not to coach
Principles for implementation and programme design
Planning for implementation
Sourcing external support
Integration with other programmes and change initiatives
Developing coaches and coaching skills for managers
IT systems and other supporting infrastructure for coaching
Practical tips and insights to assist and pitfalls to avoid in implementation
07 Sustaining and developing coaching
Introduction - what next?
Why coaching often goes off the rails
Continuing sponsor engagement and active senior manager support
Continued promotion of support services for new coaches/managers
Maintaining early-warning alerts for possible backsliding, and intervening when necessary
Supporting the continued development of coach/manager coach skill
Skill building and further coaching skill applications for coaches and managers - what next?
Providing training and appropriate support for newcomers
Proactively seeking opportunities for individuals to practise coaching
Continuing to promote the benefits of coaching and publicizing success stories
Ensuring that the systems, processes and other infrastructure needed to support coaching practice work and are developed in line with changing needs
Sustaining coaching for organizational development
Beyond company walls
PART THREE Outcomes
08 Auditing and evaluating coaching
Audit or evaluation?
What to evaluate (or audit)?
Why evaluating coaching is hard
Some approaches to evaluation
Common limitations of evaluation approaches
The balance of probabilities method
Gathering evidence (investigative inquiry)
09 Making and continuing the case for coaching
Common fallacies in interpreting the outputs of evaluation
How the balance of probabilities approach aims to address some common limitations of evaluation
What constitutes valid evidence?
Inference and logic
The five steps of the balance of probabilities method
A word about using anecdotes as input in evaluation
Comparison with Kirkpatrick's 'four levels' model
Making evaluation a routine process
10 Learnings, change and new directions
Learnings and responses
Sustaining interest and commitment
Planning for future need
Changing aspiration and transition
Appendix A Templates andmicro-tools
Recruiting internal coaches, advertisement for candidates
Role profile - coach
Recruiting internal coaches, candidate selection criteria
Request for coaching
Coaching management process
Appendix B Checklists for implementing, managing and developing a coaching service
Appendix C1 Coaching associations
Appendix C2 Coaching journals and periodicals
- Description based on publisher supplied metadata and other sources.
- Local notes:
- Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
- Johnson, Clive.
- Other format:
- Print version: Keddy, Jackie Managing Coaching at Work
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