Foundations of Health Care Management Leaders and managers throughout the health care system are facing ever more challenging changes in the way care is delivered, paid for, and evaluated. Foundations of Health Care Management: Principles and Methods offers an innovative, concise, reader-friendly introduction to health care management and administration. It addresses the need for new skills in managers of health care facilities and for those planning to enter health care management positions. The book covers such critical topics as leadership training, change management, conflict management techniques, culture building, quality improvement, and communications skills, as well as collaboration in the improvement of population health. Foundations of Health Care Management also concentrates on innovations and describes steps in the transition to more decentralized and creative approaches to the management of health care facilities. The book covers physician management from the physician's viewpoint, a valuable perspective for health care managers. The book serves important dual purposes for faculty and students by providing both insights into the health care field as well as foundational content on essential management and leadership competencies. A full set of support materials is available for instructors at the book's companion Web site.
Cover Title page Copyright page Contents Tables and Figures Dedication Introduction The Authors The Contributors PART 1: Introduction to Health Care Management 1: Critical Issues for the Future of Health Care in the United States Learning Objectives Health Care Reform Legislation Errors in Health Care Changing the Health Care System Emphasis on Efficiency in Health Care Delivery Building a New Process for Health Care Delivery Productivity and Prioritization in Health Care Summary Key Terms Review Questions 2: Health Care Management Learning Objectives Management Theory Management Innovation Managerial Skills Management Functions Self-Managed Work Teams Health Services Management Management of Technology Electronic Medical Records Telemedicine Summary Key Terms Review Questions PART 2: Managing the External Environment 3: Strategy and Structure: Choosing the Path to Success Learning Objectives Strategic Management and Structure Managing Strategy Who Is Responsible for Organizational Strategy? The Strategic Management Process Environmental Scanning Strategy Formulation Strategy Implementation Evaluation and Control Organizational Design and Structure Strategy Versus Structure Broad Design Considerations General Structural Types Physician Organizations: A Closer Look Technology and Structure Summary Key Terms Review Questions PART 3: Managing Human Performance in Organizations 4: Leadership as Plural Learning Objectives Leadership Basics Leadership Theory Behavioral Theory Situational Leadership Transformational Leadership Servant Leadership Employee Participation Creating a Vision of Health Care Delivery Empowerment and Responsibility. Improving Health Outcomes Leadership and Culture Adding Value in Health Care Delivery Summary Key Terms Review Questions 5: Change, Motivation, and Innovation: Creating a Culture of Excellence Learning Objectives The Change Process in Health Care Delivery The Secret of Motivating Health Care Employees The Need for Innovation in Health Care The Effects of Culture Development on Motivation, Innovation, and the Facilitation of Change Summary Key Terms Review Questions 6: Communication: Can You Hear Me Now? Learning Objectives Communication Methods and Skills Listening Evaluating the Message Being Communicated Communicating with Passion and Enthusiasm Avoiding Overdependence on Electronic Communication How to Build Trust in Relationships Communicating to Build a Thick Culture Communicating to Motivate Communication Problems and Medical Errors Communicating to Innovate Communicating to Add Value to Health Care Delivery Summary Key Terms Review Questions 7: Physician Management Learning Objectives Changing Environment for Physicians Physician Management Concerns Practice Specialty Practice Model Physician Reimbursement Issues Patient Quality of Care Concerns Physician Concerns Personal and Family Concerns Organizational Concerns Professional Ethical Concerns Political and Legal Affiliations and Concerns Physician Management Models Physicians as Managers Summary Key Terms Review Questions PART 4: Creating a High-Performance Workplace 8: Human Resources Management and Health Care Learning Objectives The Role of Human Resources Professionals in Organizations Rights of Employees and Employers Critical Employee Attitudes Toward Work Unions and the Health Care Industry. Evaluating the Management of Human Resources Summary Key Terms Review Questions 9: Staffing Health Care Organizations: Recruitment and Selection Learning Objectives Beginning the Staffing Process Alternatives to Hiring Full-Time Staff The Value of Job Analysis Recruitment Internal Recruiting External Recruiting Evaluating the Recruiting Function Selection Commonly Used Selection Methods Selection Evaluation Summary Key Terms Review Questions 10: Employee Performance Improvement: The Pursuit of Quality Care Learning Objectives Employee Orientation and Mentoring Employee Training Performance Appraisal Summary Key Terms Review Questions PART 5: Special Areas of Health Care Management 11: Health Care Marketing: Speaking the Language Learning Objectives The Marketing Process Key Marketing Concepts Product Price Promotion Place People The Health Care Consumer Marketing Strategy Using Marketing Research in Health Care Delivery Step One: Problem Recognition Step Two: Identification of Research Objectives Step Three: Research Design Step Four: Data Collection Step Five: Analysis and Reporting of Results Emerging Trends in Health Care Marketing Summary Key Terms Review Questions 12: Financial Management: Show Me the Money Learning Objectives Our Health Care System: What We Fund The Cost of Health Care, and Historical and Projected National Spending Government Health Care Intervention Efforts and the History of Health Insurance Characteristics of Health Care Finance Financial Challenges Confronting Providers, Third-Party Payers, and Patients Cost-Effectiveness and Reform Summary Key Terms Review Questions 13: Ethics, the Law, and Doing Good Learning Objectives. Ethics in the World of Health Care Autonomy Nonmaleficence and Beneficence Justice Morality Codes of Ethics Ethics Committees Discrimination Issues in Health Care Technology and Ethics Summary Key Terms Review Questions 14: A Look into the Future of Health Services Learning Objectives Economic Issues in Health Care Reengineering Health Care Delivery The Role of Leadership in Reengineering Health Care The Importance of Organizational Culture in Reengineering Health Care Consumer Empowerment Innovation in Health Care Delivery The Importance of Trust, Brand, and Reputation Other Significant Forces Facing the Health Care Manager The Information Technology Revolution in Health Care Delivery People Issues Summary Key Terms Review Questions References Index End User License Agreement.
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