Franklin

Foundations of Health Care Management : Principles and Methods.

Author/Creator:
Healey, Bernard J.
Publication:
Somerset : John Wiley & Sons, Incorporated, 2012.
Format/Description:
Book
1 online resource (563 pages)
Edition:
1st ed.
Status/Location:
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Other records:
Subjects:
Health services administration -- United States.
Health facilities -- Administration.
Hospitals -- Administration.
Form/Genre:
Electronic books.
Summary:
Foundations of Health Care Management Leaders and managers throughout the health care system are facing ever more challenging changes in the way care is delivered, paid for, and evaluated. Foundations of Health Care Management: Principles and Methods offers an innovative, concise, reader-friendly introduction to health care management and administration. It addresses the need for new skills in managers of health care facilities and for those planning to enter health care management positions. The book covers such critical topics as leadership training, change management, conflict management techniques, culture building, quality improvement, and communications skills, as well as collaboration in the improvement of population health. Foundations of Health Care Management also concentrates on innovations and describes steps in the transition to more decentralized and creative approaches to the management of health care facilities. The book covers physician management from the physician's viewpoint, a valuable perspective for health care managers. The book serves important dual purposes for faculty and students by providing both insights into the health care field as well as foundational content on essential management and leadership competencies. A full set of support materials is available for instructors at the book's companion Web site.
Contents:
Cover
Title page
Copyright page
Contents
Tables and Figures
Dedication
Introduction
The Authors
The Contributors
PART 1: Introduction to Health Care Management
1: Critical Issues for the Future of Health Care in the United States
Learning Objectives
Health Care Reform Legislation
Errors in Health Care
Changing the Health Care System
Emphasis on Efficiency in Health Care Delivery
Building a New Process for Health Care Delivery
Productivity and Prioritization in Health Care
Summary
Key Terms
Review Questions
2: Health Care Management
Learning Objectives
Management Theory
Management Innovation
Managerial Skills
Management Functions
Self-Managed Work Teams
Health Services Management
Management of Technology
Electronic Medical Records
Telemedicine
Summary
Key Terms
Review Questions
PART 2: Managing the External Environment
3: Strategy and Structure: Choosing the Path to Success
Learning Objectives
Strategic Management and Structure
Managing Strategy
Who Is Responsible for Organizational Strategy?
The Strategic Management Process
Environmental Scanning
Strategy Formulation
Strategy Implementation
Evaluation and Control
Organizational Design and Structure
Strategy Versus Structure
Broad Design Considerations
General Structural Types
Physician Organizations: A Closer Look
Technology and Structure
Summary
Key Terms
Review Questions
PART 3: Managing Human Performance in Organizations
4: Leadership as Plural
Learning Objectives
Leadership Basics
Leadership Theory
Behavioral Theory
Situational Leadership
Transformational Leadership
Servant Leadership
Employee Participation
Creating a Vision of Health Care Delivery
Empowerment and Responsibility.
Improving Health Outcomes
Leadership and Culture
Adding Value in Health Care Delivery
Summary
Key Terms
Review Questions
5: Change, Motivation, and Innovation: Creating a Culture of Excellence
Learning Objectives
The Change Process in Health Care Delivery
The Secret of Motivating Health Care Employees
The Need for Innovation in Health Care
The Effects of Culture Development on Motivation, Innovation, and the Facilitation of Change
Summary
Key Terms
Review Questions
6: Communication: Can You Hear Me Now?
Learning Objectives
Communication Methods and Skills
Listening
Evaluating the Message Being Communicated
Communicating with Passion and Enthusiasm
Avoiding Overdependence on Electronic Communication
How to Build Trust in Relationships
Communicating to Build a Thick Culture
Communicating to Motivate
Communication Problems and Medical Errors
Communicating to Innovate
Communicating to Add Value to Health Care Delivery
Summary
Key Terms
Review Questions
7: Physician Management
Learning Objectives
Changing Environment for Physicians
Physician Management Concerns
Practice Specialty
Practice Model
Physician Reimbursement Issues
Patient Quality of Care Concerns
Physician Concerns
Personal and Family Concerns
Organizational Concerns
Professional Ethical Concerns
Political and Legal Affiliations and Concerns
Physician Management Models
Physicians as Managers
Summary
Key Terms
Review Questions
PART 4: Creating a High-Performance Workplace
8: Human Resources Management and Health Care
Learning Objectives
The Role of Human Resources Professionals in Organizations
Rights of Employees and Employers
Critical Employee Attitudes Toward Work
Unions and the Health Care Industry.
Evaluating the Management of Human Resources
Summary
Key Terms
Review Questions
9: Staffing Health Care Organizations: Recruitment and Selection
Learning Objectives
Beginning the Staffing Process
Alternatives to Hiring Full-Time Staff
The Value of Job Analysis
Recruitment
Internal Recruiting
External Recruiting
Evaluating the Recruiting Function
Selection
Commonly Used Selection Methods
Selection Evaluation
Summary
Key Terms
Review Questions
10: Employee Performance Improvement: The Pursuit of Quality Care
Learning Objectives
Employee Orientation and Mentoring
Employee Training
Performance Appraisal
Summary
Key Terms
Review Questions
PART 5: Special Areas of Health Care Management
11: Health Care Marketing: Speaking the Language
Learning Objectives
The Marketing Process
Key Marketing Concepts
Product
Price
Promotion
Place
People
The Health Care Consumer
Marketing Strategy
Using Marketing Research in Health Care Delivery
Step One: Problem Recognition
Step Two: Identification of Research Objectives
Step Three: Research Design
Step Four: Data Collection
Step Five: Analysis and Reporting of Results
Emerging Trends in Health Care Marketing
Summary
Key Terms
Review Questions
12: Financial Management: Show Me the Money
Learning Objectives
Our Health Care System: What We Fund
The Cost of Health Care, and Historical and Projected National Spending
Government Health Care Intervention Efforts and the History of Health Insurance
Characteristics of Health Care Finance
Financial Challenges Confronting Providers, Third-Party Payers, and Patients
Cost-Effectiveness and Reform
Summary
Key Terms
Review Questions
13: Ethics, the Law, and Doing Good
Learning Objectives.
Ethics in the World of Health Care
Autonomy
Nonmaleficence and Beneficence
Justice
Morality
Codes of Ethics
Ethics Committees
Discrimination Issues in Health Care
Technology and Ethics
Summary
Key Terms
Review Questions
14: A Look into the Future of Health Services
Learning Objectives
Economic Issues in Health Care
Reengineering Health Care Delivery
The Role of Leadership in Reengineering Health Care
The Importance of Organizational Culture in Reengineering Health Care
Consumer Empowerment
Innovation in Health Care Delivery
The Importance of Trust, Brand, and Reputation
Other Significant Forces Facing the Health Care Manager
The Information Technology Revolution in Health Care Delivery
People Issues
Summary
Key Terms
Review Questions
References
Index
End User License Agreement.
Notes:
Description based on publisher supplied metadata and other sources.
Contributor:
Marchese, Marc C.
Kuehn, Kermit W.
Other format:
Print version: Healey, Bernard J. Foundations of Health Care Management
ISBN:
9781118221372
9780470932124
OCLC:
793991526