A trauma-informed approach to library services / Rebecca Tolley.
- Chicago : ALA Editions, 2020.
xii, 180 pages : illustrations ; 23 cm
- Libraries and people with social disabilities -- United States.
Library outreach programs -- United States.
Libraries and people with social disabilities.
Library outreach programs.
- "This book applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace"-- Provided by publisher.
Psychological trauma can result from a single painful event, a prolonged event, recurrent events, or a series of ongoing, relentless stresses. Tolley applies a trauma-informed care framework to library services. This approach can foster empathetic service, positive patron encounters, and a trusting workplace. It can also help library workforces smooth over the rough edges when a staff member exhibits abrasive behavior, and can be a means of preventing burnout, secondary traumatization, and impaired functioning by staff. -- adapted from Prologue and Chapter 2.
- Part I: Adverse childhood experiences and trauma-informed care
Trauma and adverse childhood experiences
The trauma-informed approach to service
Trauma-informed care and libraries
The trauma-informed library environment
Part II: The six guiding principles of trauma-informed approaches
Trustworthiness and transparency
Collaboration and mutuality
Empowerment, voice, and choice
Cultural, historical, and gender issues
Part III: Creating a culture of trauma-informed care in libraries
Assessing organizational readiness
The library as sanctuary
Becoming a trauma-informed library workforce
Planning for trauma-informed services
Appendix: Adverse childhood experiences questionnaire.
- Includes bibliographical references (pages 155-162) and index.
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