Franklin

Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara.

Author/Creator:
Bignoli, Callan, author.
Publication:
Chicago : ALA Editions, 2021.
Format/Description:
Book
xii, 124 pages : illustrations ; 23 cm
Status/Location:
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Details

Subjects:
Public services (Libraries) -- United States.
Libraries -- Customer services -- United States.
Libraries -- Information technology -- United States.
Public libraries -- United States -- Administration.
Organizational change -- United States.
Librarians -- United States -- Attitudes.
Librarians -- Attitudes.
Libraries -- Customer services.
Libraries -- Information technology.
Organizational change.
Public libraries -- Administration.
Public services (Libraries).
United States.
Summary:
"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"-- Provided by publisher.
Contents:
Part I: Passion
Customer Service Expectations in the Twenty-First Century
Users at the Center of Everything
Part II: Patience
Leading the Way in the Face of Change
Library Technology
Physical Spaces
Part III: Fortitude
Project Management and Problem Solving
Horizon Scanning for Threats
Epilogue: It's Never Perfect and It's Never Done.
Notes:
Includes bibliographical references and index.
Contributor:
Stara, Lauren, author.
Other format:
Online version: Bignoli, Callan. Responding to rapid change in libraries
ISBN:
9780838948354
0838948359
9780838948361
9780838948378
9780838948385
9780838949764
9780838949788
OCLC:
1178867801