This video will help you deal with any instance in which you might be unable to fulfill a customer need. There's a big difference between talking about what you can't do and what you can do, and we'll cover exactly what those differences are. You'll also learn what an ocelot is, and where you can legally drive a tank. Needless to say, this is a pretty great video. Watch it!
Jeff Havens, presenter.
Title from resource description page (viewed October 08, 2019).