Franklin

Customer service video series. Episode 10, Sound excited already! / [created by] Jeff Havens ; the Jeff Havens Company.

Publication:
Bloomington, IL : The Jeff Havens Company, 2013.
Format/Description:
Video
1 online resource (2 minutes)
Status/Location:
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Details

Other Title:
Sound excited already!
Academic Video Online.
Subjects:
Customer services.
Consumer behavior.
Employees -- Attitudes.
Form/Genre:
Instructional films.
Language:
In English.
System Details:
digital
video file
Summary:
You probably won't win a lot of business if you sound like you'd rather be getting your knee replaced than doing your job. This short video highlights the importance of enthusiasm in your interactions with customers, and you'll also learn a great way to call for help if you're ever stranded at sea. Have fun!
Participant:
Jeff Havens, presenter.
Notes:
Title from resource description page (viewed October 08, 2019).
Contributor:
Havens, Jeff, on-screen presenter.
Jeff Havens Company, production company.
Alexander Street Press.
OCLC:
1126677222
Publisher Number:
ASP4179140/marc
Access Restriction:
Restricted for use by site license.