Franklin

Service management : strategy and leadership in service businesses / Richard Normann.

Author/Creator:
Normann, Richard, 1943-
Publication:
Chichester [West Sussex] ; New York : Wiley, c1984.
Format/Description:
Book
xii, 143 p. : ill. ; 24 cm.
Status/Location:
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Details

Subjects:
Service industries -- Management.
Notes:
Includes index.
Bibliography: p. 139-140.
ISBN:
0471904031 :
OCLC:
10505142